Frequently Asked Questions

Do You Clean The Frames And Window Sills?​

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Yes, we clean glass, frames and window sills and front and back doors each visit.

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Do You Clean Windows In The Rain?

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Yes, rain water is very clean and wont affect the quality of the window cleaning, so even if its raining or rains after our visit your windows will dry clean and clear.

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The Science Behind Cleaning Windows In The Rain

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Rain water is naturally soft.

Unlike tap water which contains heavy minerals rainwater is naturally soft.

Because it lacks dissolved minerals it won't leave behind water spot marks.

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Professional window cleaners use purified de-ionised water that leaves zero residue behind for dirt to stick to, therefore that won't allow rain drops to be trapped on the glass or window frames.

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How Often Do You Clean Windows?

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We only clean windows on a monthly or bimonthly frequency.

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What If I Am Not Satisfied?

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If a customer informs us within 48 hours we will attend the property and if we haven't done something correctly we will rectify the issue free of charge. Outside of the 48 hour notice period we will charge a call out fee of £15.

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Do You Offer A Refund?

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We do not offer refunds.

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What Payment Methods Do We accept?

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We only accept direct debit payments which will only come out of a customers bank account if we clean a customers windows and request it from the customers bank, if we do not clean a customers windows the customer does not pay anything. This is a system where once the work is completed the customer will receive an email and the money will leave the customers bank account after 3-5 days, this is covered by the direct debit guarantee set up by all banks.

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