Clean It Worcestershire Terms Of Use

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By using my services customers thereby agree to my terms of use.

 

Payment Method

 

My only accepted method of payment is a direct debit payment system called “GoCardless” unfortunately I am unable to accept any other form of payment. 

 

This ensures I get paid within 7 days and customers don't have to remember to make a payment, allowing customers easy access to my services.

 

Frequency Of Cleans

 

The agreed frequency of clean will be adhered to by myself except in such circumstances as holidays, certain severe weather conditions or sickness or any other unforeseen circumstances.

 

Reminder Service

 

Customers will be contacted via text message, email or phone call the day before my visit. This will allow the customer sufficient time to close all windows and unlock any gates to allow free access to a customer's property.

 

Cleaning Windows In The Rain

 

The equipment I use is the industry standard and as such makes cleaning your windows in the rain possible, without it affecting the final results. However if a customers should cancel a clean on the day due to rain I will not be able to reschedule a customers clean until the next due date and I reserve the right to cancel a customers service if a customer consistently cancel cleans due to rain.

 

Cancelled Cleans

 

If a customers cancels a clean on the day or I am unable to access all or part of a customers property because of locked gates then I will unfortunately not be able to reschedule the clean until the next due date and I reserve the right to cancel a customers service if the customer consistently cancels cleans.

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I also reverse the right to cancel a customers service if a customers behaviour is disrespectful or inappropriate.

 

Skipped Cleans

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If cleans are regularly skipped I reserve the right to either cancel a customers service or charge a customer an extra £5-£10 on the next clean. This is because the idea of regular cleans is to keep the cleanliness of a customers windows maintained, the extra cost reflects the extra work needed due to a previously cancelled clean. I reserve the right to cancel a customers service if a customer consistently skip cleans.

 

Velux Windows

 

I can not guarantee a perfect finish on velux windows, this is due to the angle they are positioned at, usually being mounted on a roof makes them difficult to scrub thoroughly. I will however endeavour to clean them as thoroughly as possible.

 

Pre-existing Damage

 

The equipment I use is proven not to scratch glass. However occasionally the cleaning process can show up existing scratches and imperfections.

 

I can not be held responsible for pre-existing faults or damage from manufacturing, installation or general poor condition of a customers property, this includes but is not limited too scratches on the glass, poorly fitted windows, doors, fascia’s, guttering, window/conservatory trims, unsecured windows and doors, leaking seals, decorative bars, lead on windows, rotting frames, flaking paint, open or broken window vents.

 

If A Customer is Unhappy

 

If a customer is unhappy in anyway with any of the services I have provided to a customer then please let me know within 48 hours and I will rectify any issues free of charge.

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Do You Offer A Refund?

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We do not offer a refund.

 

*Before contacting me regarding unsatisfactory window cleaning please ensure the windows are not dirty on the inside or between the panels*

 

Unpaid Debts

 

Failure to pay for any work that has been completed will result in our company initiating a debt recovery process.

 

Insurance

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We are fully insured with “public liability” insurance providing cover up to £5,000,000